Last Updated: 17.12.2025
PROFESSIONAL SERVICES HUB LTD (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use the Prime Text Calc service (the “Service”).
We are registered in England and Wales. For the purposes of the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), we are the Data Controller of your personal information.
1. Information We Collect
We collect information that you provide to us directly and information that is automatically collected when you use the Service.
1.1. Personal Data
When you register for an account, purchase credits, or contact us, we may collect personally identifiable information, including but not limited to:
- Email address
- First name and last name
- Billing address (for invoice purposes)
- Transaction data (details of payments made, but not full credit card numbers—see Section 3).
1.2. Usage Data
We may automatically collect information about how the Service is accessed and used (“Usage Data”). This may include:
- Your computer’s Internet Protocol (IP) address
- Browser type and version
- Pages of our Service that you visit
- Time and date of your visit
- Time spent on those pages
1.3. Text Input Data (The Content You Analyze)
Important: The text content you paste into the Prime Text Calc tool for analysis is processed to provide you with statistics (word count, keyword density, etc.).
- We do not permanently store, share, or claim ownership of the text you analyze.
- Once the analysis session is closed or the page is refreshed, the input text is discarded from our temporary memory.
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide the Service: To manage your account, track your credit balance, and allow you to use the calculator features.
- To process payments: To facilitate transactions for credit purchases.
- To communicate with you: To send you administrative information, such as invoices, password resets, or updates to our Terms.
- To improve our Service: To analyze usage trends (e.g., which features are used most) to improve user experience.
- Legal Compliance: To comply with applicable laws (e.g., tax laws regarding transaction records).
3. Payment Processing
We provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., Stripe, PayPal, Wayforpay).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Contract: We need to process your data to fulfill our contract with you (e.g., to deliver the credits you bought).
- Legal Obligation: We are required by law to keep records of sales for tax purposes (HMRC).
- Legitimate Interests: We have a legitimate interest in operating and improving our website and preventing fraud.
- Consent: If we send you marketing emails, we will do so based on your explicit consent (which you can withdraw at any time).
5. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
- Account Data: Retained as long as your account is active.
- Transaction Data: Retained for 6 years after the end of the financial year in which the transaction occurred, as required by UK tax law.
6. Disclosure of Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf (e.g., hosting services, email delivery, analytics).
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
7. International Data Transfers
PRIME TEXT SOLUTIONS LTD is a UK company. However, our operations and service providers may be located outside the United Kingdom or the European Economic Area (EEA).
If we transfer your personal data to countries outside of the UK, we will ensure that appropriate safeguards are in place (such as Standard Contractual Clauses) to ensure that your data remains protected in accordance with UK GDPR standards.
8. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
- The right to access: You can ask for copies of your personal data.
- The right to rectification: You can ask us to correct inaccurate information.
- The right to erasure: You can ask us to delete your personal data (subject to legal record-keeping obligations).
- The right to restrict processing: You can ask us to limit how we use your data.
- The right to object: You can object to our processing of your data.
To exercise any of these rights, please contact us at the email provided below.
9. Cookies
We use cookies and similar tracking technologies to track the activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (e.g., keeping you logged in).
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@primetextsolutions.com
- By mail: 51 Vincent Square, London, United Kingdom, SW1P 2NR